Not sure how many of you on here purchased extended warranties with your RS's, but I did. Figured it was a smart choice with this car and if I wanted to keep it for a while.
During my signing the paperwork at time of purchase of my car, I was given a Ford ESP pamphlet and went over the choices. I decided to go with the Premium Care plan, which is bumper to bumper, 7/years 100K.
I just had my car in for an inspection (FYI-I go to a different dealer than the one I bought if from for several reasons).
Warranties were brought up while I was talking casually with the asst service manager (I've grown a good car relationship with him at the dealer).
With this, I mentioned I purchased the ESP for my car... he looked at me confused. He went back to his computer, and right away said "no you didn't... there's no record of an ESP with your Ford account".
UM WHAT?????????
Right away I'm freaked out... I KNOW I signed paperwork for one and it added a few grand to the cost of the car. I even talked to my husband who was with me during the finance part of the car buying and he too thought I had been sold a Ford ESP.
At this point the asst service manager told me to call the dealership about it and he'd double-check with Ford.
So I did. This is what I found out:
I was sold an aftermarket warranty. Though I was slightly relieved I wasn't completely taken for a ride, I suddenly was pissed...
I was shown FORD ESP plans, but was then sold an aftermarket plan??????
That was BS and unacceptable. To make matters worse, the asst service manager I had been talking to said the company that I had one with sucked and used every trick in the book to deny claims and they stopped selling their plans and now ONLY sell Ford ones. I did some research online and yup, the reviews of the company were bad.
So over the last few days here I've been on the phone with the selling dealer, I am having them cancel the aftermarket plan and have been reviewing ACTUAL Ford ones and will be purchasing one of those.
The only good side to this whole thing is:
1. I found out now vs down the road, and
2. the cancelation process is pretty easy and I'll have the money deducted from the balance of the loan within 30 days.
Just goes to show you need to really watch what is going on.
During my signing the paperwork at time of purchase of my car, I was given a Ford ESP pamphlet and went over the choices. I decided to go with the Premium Care plan, which is bumper to bumper, 7/years 100K.
I just had my car in for an inspection (FYI-I go to a different dealer than the one I bought if from for several reasons).
Warranties were brought up while I was talking casually with the asst service manager (I've grown a good car relationship with him at the dealer).
With this, I mentioned I purchased the ESP for my car... he looked at me confused. He went back to his computer, and right away said "no you didn't... there's no record of an ESP with your Ford account".
UM WHAT?????????
Right away I'm freaked out... I KNOW I signed paperwork for one and it added a few grand to the cost of the car. I even talked to my husband who was with me during the finance part of the car buying and he too thought I had been sold a Ford ESP.
At this point the asst service manager told me to call the dealership about it and he'd double-check with Ford.
So I did. This is what I found out:
I was sold an aftermarket warranty. Though I was slightly relieved I wasn't completely taken for a ride, I suddenly was pissed...
I was shown FORD ESP plans, but was then sold an aftermarket plan??????
That was BS and unacceptable. To make matters worse, the asst service manager I had been talking to said the company that I had one with sucked and used every trick in the book to deny claims and they stopped selling their plans and now ONLY sell Ford ones. I did some research online and yup, the reviews of the company were bad.
So over the last few days here I've been on the phone with the selling dealer, I am having them cancel the aftermarket plan and have been reviewing ACTUAL Ford ones and will be purchasing one of those.
The only good side to this whole thing is:
1. I found out now vs down the road, and
2. the cancelation process is pretty easy and I'll have the money deducted from the balance of the loan within 30 days.
Just goes to show you need to really watch what is going on.