Official Customer Satisfaction Program 17B32 Head Gasket Service Bulletin

[GhostRS]

I wonder if it's a parts supply issue in some areas.

Kinda seems that way? But why? Al the parts should be coming from the same place I'd think?

I'll probably wait it out another month or two before I bring mine in.

Most likely mine will be pushed out to later in March anyway.

 

[LonestarRS]

Still waiting on my results. On a good note I didn't get another Fiesta loaner this time. Instead they gave me an Expedition lol.

 

[hotfocus]

Kinda seems that way? But why? Al the parts should be coming from the same place I'd think?



Most likely mine will be pushed out to later in March anyway.

It took about a day to get the part, I assume its a regional warehouse.

 

[GhostRS]

Well my appt for this Monday is officially canceled and postponed until further notice.
The asst service manager called and said they still aren't able to get the head bolts from Ford right now.
He did say to call next Friday and check in and see if anything has changed.

I'm not surprised or concerned. There is a guy's car there torn apart that's been sitting for weeks... I'd rather just hold off and drive my car and have possession of it until they ca take me.

 

[hotfocus]

Well my appt for this Monday is officially canceled and postponed until further notice.
The asst service manager called and said they still aren't able to get the head bolts from Ford right now.
He did say to call next Friday and check in and see if anything has changed.

I'm not surprised or concerned. There is a guy's car there torn apart that's been sitting for weeks... I'd rather just hold off and drive my car and have possession of it until they ca take me.

I agree its probably much safer in your garage. I hope to get mine back soon too. Hate to leave it at the dealer longer than necessary.

 

[GhostRS]

I agree its probably much safer in your garage. I hope to get mine back soon too. Hate to leave it at the dealer longer than necessary.

I hope so too! Keep us informed.

 

[hotfocus]

Dealer called today, remaining parts including the "one time use" head bolts. They said the car will be ready next Wed or Thursday. She'll give me an update next week.

 

[GhostRS]

Dealer called today, remaining parts including the "one time use" head bolts. They said the car will be ready next Wed or Thursday. She'll give me an update next week.

Do they have them?

 

[hotfocus]

Do they have them?

They did.

 

[GhostRS]

They did.

Very weird how some dealerships seem to be able to get them but others aren’t

 

[hotfocus]

No updates from the dealer today yet.

 

[GhostRS]

No updates from the dealer today yet.

Boooooooo

 

[LonestarRS]

Looks like mine is only needing the gasket.

 

[GhostRS]

Looks like mine is only needing the gasket.

That's good. Hopefully they can get the head bolts.

 

[LonestarRS]

That's good. Hopefully they can get the head bolts.

I think they were able to get some.

 

[GhostRS]

I think they were able to get some.

Lucky you.... this seems to be a regional issue for whatever reason.

 

[hotfocus]

Ok guys got a call from my advisor yesterday, she said there is a backorder on the tube from the fuel rail that is another "one-time" use part. It's backordered until March 15th which means my RS will be at the dealer until then.

 

[hotfocus]

Sigh. I was told that the parts are not coming in till mid March. I'm going to get me car at some point in the next few days. Passed the pressure test. Won't they have to do another one to be sure when they cars back?

Did they gave you a loaner?

 

[GhostRS]

Guys- I'm guessing nothing will really be available until production stops in April.

Just my honest guess.

 

[MKIIIRS]

Ouch that sucks, glad I've decided to wait it out.